True Experience takes pride in its client-centered program model for supportive housing. Since 1981, we have provided safe, inclusive, and affordable housing while supporting individuals living with mental illness to build life skills, manage finances, and develop the independence they value most.
Our approach is grounded in respect for individual choice and personal values. We recognize that each person’s needs, goals, and abilities are unique, and we work alongside clients to provide the level of support that best aligns with their aspirations.
True Experience offers three distinct housing models, each designed to ensure clients have access to the right supports while maintaining autonomy and dignity. By focusing on personal choice and empowerment, our housing programs help individuals live their best lives on their own terms.
About our Housing Services:
True Experience housing programs are designed to offer housing stability and individualized care plans and supports.We are not an emergency shelter, crisis housing response services, short-term accommodations, or a provider of general low-income housing. Eligibility for our programs is based on service criteria and the availability of appropriate supports.
With 24-hour staff support, residents are supported to age in place, receiving individualized care and specialized supports as needed—including palliative and end-of-life care—without having to leave the familiarity and comfort of their home.
Supports and services include:
24-hour individualized supports tailored to resident needs and preferences Advocacy that promotes wellness, medication support, and informed personal choice Meaningful social and recreational opportunities that encourage connection and community Fully accessible, inclusive living spaces designed for safety, comfort, and independence A designated private convalescent and palliative care room when requiredOpportunity House is more than a residence—it is a home where individuals are respected, supported, and empowered throughout every stage of their journey.
Residents are supported to build independence while maintaining control over their daily lives, routines, and personal decisions. Staff work collaboratively alongside residents, offering guidance and encouragement that promotes confidence, skill development, and community connection.
Supports and services include:
12-hour moderate staff support tailored to individual needs and goals Life skills development and educational opportunities that promote independence Meaningful social and recreational activities that foster connection and inclusion Advocacy in wellness planning, medication support, and informed healthy choices Encouragement and support to participate in social recreation and the Community Work ProgramTrillium Manor is a place where individuals are supported, respected, and empowered to live full and meaningful lives within a safe and inclusive environment.
ECEP serves as a third level of housing following Opportunity House and Trillium Manor, supporting individuals who are ready to take greater responsibility for their daily lives while continuing to benefit from structured guidance. Program participants are expected to be committed to sober living and medication adherence, recognizing these as important foundations for stability and personal growth.
The program is built on a balance of independence, skill development, and accessible support, empowering residents to strengthen their confidence and work toward their personal goals.
Supports and services include:
Flexible, accommodating staff support that encourages independence while providing guidance as needed Affordable, fully furnished, all-inclusive homes Outreach coordination to support ongoing stability and community connection Life skills development and educational opportunities that promote self-sufficiency 24-hour emergency on-call staffing for added safety and reassuranceThe Elizabeth Crescent Empowerment Program supports individuals in building meaningful, independent lives while knowing support is available when it is needed.
